Agreement to These Terms
By using the website at afterwavetechs.co.za or engaging AfterWave Tech Solutions ("AfterWave", "we", "us") for any service, you ("the Client") agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
These Terms apply to all services including website design, digital marketing, hosting, tech repairs, data recovery, and IT support. Specific terms per service are outlined in sections below.
Our Services
AfterWave Tech Solutions provides the following services to individuals and businesses in South Africa:
- Website Design & Development
- Digital Marketing (Social Media Management, SEO, AEO, Paid Advertising)
- Web Hosting & Domain Registration
- Tech Repairs & Upgrades (PCs, Laptops, Apple devices)
- Data Backup & Recovery
- IT Support Contracts
We reserve the right to decline any project or client at our discretion, without obligation to provide a reason.
Quotes, Payments & Refunds
Quotes: All quotes provided are valid for 14 calendar days from the date issued. After this period, pricing may change.
Deposits: A non-refundable deposit of 50% of the total project cost is required before any work begins. The remaining balance is due upon project completion and before the final deliverable is handed over or made live.
Monthly services (hosting, social media management, IT support) are billed in advance on a monthly basis. Non-payment within 7 days of the due date may result in service suspension.
Refunds: Due to the nature of digital work, we do not offer refunds once work has commenced. If AfterWave fails to deliver an agreed service, we will first attempt to remedy the issue. If unresolved, a partial refund proportional to undelivered work may be considered at our discretion.
Important: Deposits are non-refundable under all circumstances, as they cover time, resources, and planning committed at the start of a project.
Website Design Projects
Client responsibilities: The Client agrees to provide all required content (text, images, logo, branding) in a timely manner. Delays caused by late content delivery will push back the project timeline — AfterWave is not liable for such delays.
Revisions: Each package includes a defined number of revision rounds. Additional revisions beyond the included scope will be quoted and billed separately.
Browser compatibility: Websites are tested on modern browsers (Chrome, Firefox, Safari, Edge). We do not guarantee compatibility with outdated browser versions.
Project abandonment: If a project is inactive for more than 60 days due to the Client's non-response or failure to provide content, AfterWave reserves the right to close the project. The deposit will be forfeited.
Ownership: Full ownership of the completed website transfers to the Client upon receipt of final payment. Until then, AfterWave retains all rights to the work.
Portfolio rights: Unless the Client explicitly requests otherwise in writing, AfterWave reserves the right to display the completed work in our portfolio and marketing materials.
Digital Marketing Services
Results disclaimer: While we apply best-practice strategies, AfterWave makes no guarantee of specific results (followers, leads, sales, rankings). Digital marketing outcomes depend on many factors outside our control including market conditions, ad budgets, and platform algorithm changes.
Ad spend: For paid advertising campaigns, the agreed ad budget is paid directly to the platform (Meta, Google) by the Client or via AfterWave on the Client's behalf. Ad spend is separate from AfterWave's management fee.
Account access: The Client must provide access to relevant social media, Google, or ad accounts. AfterWave will not be held responsible for any issues arising from accounts the Client does not control or own.
Content approval: Clients may request approval of posts before publishing. If no approval preference is stated, AfterWave will proceed with publishing within the agreed schedule.
Cancellation: Monthly marketing services require 30 days' written notice to cancel. No refund is provided for the current billing month.
Hosting & Domain Services
Uptime: We aim for maximum uptime but cannot guarantee 100% availability. Scheduled maintenance, third-party outages, or force majeure events may cause temporary downtime. AfterWave is not liable for losses caused by downtime.
Acceptable use: Hosting accounts may not be used for illegal content, spam, phishing, malware distribution, or any activity that violates South African law. Violation will result in immediate suspension without refund.
Domains: Domain registration is subject to availability and the rules of the relevant registry. AfterWave acts as a reseller and cannot guarantee domain registration. Renewal fees are the Client's responsibility.
Backups: While we maintain periodic backups, the Client is responsible for keeping their own copies of all website content and data. AfterWave is not liable for data loss.
Tech Repairs & Upgrades
Assessment fee: A diagnostic/assessment fee may apply. This will be communicated upfront before any work begins. If you accept the repair quote, the assessment fee is deducted from the total cost.
Data loss: AfterWave takes every precaution, but repairs carry an inherent risk of data loss. The Client is responsible for backing up their data before submitting a device for repair. AfterWave is not liable for any data lost during the repair process.
Uncollected devices: Devices not collected within 30 days of completion notice will incur a storage fee. Devices uncollected after 90 days may be disposed of or recycled at AfterWave's discretion.
Warranty: Repairs carry a 30-day workmanship warranty. This covers the specific repair performed and does not apply to new faults or damage caused by misuse.
IT Support Contracts
Contract term: IT support contracts are agreed on a monthly basis unless otherwise specified in a signed agreement. Either party may cancel with 30 days' written notice.
Scope of support: Support is limited to the systems, devices, and scope defined in the contract. Out-of-scope requests will be quoted separately.
Remote access: The Client grants AfterWave authorised remote access to systems solely for the purpose of support. AfterWave will not access systems beyond what is necessary and will maintain confidentiality of all information encountered.
Response times: AfterWave commits to a 12-hour response guarantee during business hours. Response times outside business hours are not guaranteed unless a premium after-hours contract is in place.
Data Backup & Recovery
No guarantee of recovery: Data recovery success depends on the condition of the storage media and the nature of the failure. AfterWave does not guarantee successful recovery in all cases.
Pricing: Recovery is assessed on a case-by-case basis. A diagnostic fee applies. The final recovery fee is only charged upon successful recovery, unless otherwise agreed.
Confidentiality: All data encountered during recovery is treated as strictly confidential. AfterWave staff will not access, copy, or retain your personal or business data beyond what is necessary for the recovery process.
Intellectual Property
All intellectual property created by AfterWave (including designs, code, graphics, and written content) remains the property of AfterWave until full payment is received, at which point ownership transfers to the Client as agreed.
The Client warrants that all content they provide (text, images, logos) is either owned by them or they have the legal right to use it. AfterWave is not liable for any intellectual property infringement arising from Client-provided content.
AfterWave's own brand, logo, and website content may not be copied, reproduced, or used without prior written permission.
Limitation of Liability
To the maximum extent permitted by law, AfterWave's total liability to any Client for any claim arising from our services shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
AfterWave is not liable for:
- Loss of business, revenue, or profits
- Data loss or corruption (beyond our direct negligence)
- Consequential or indirect damages of any kind
- Downtime caused by third-party platforms (hosting infrastructure, Google, Meta, etc.)
- Events outside our reasonable control (load shedding, natural disasters, etc.)
Confidentiality
Both parties agree to keep confidential all non-public information shared during the course of the business relationship. AfterWave will not disclose the Client's business information, data, or strategies to any third party without prior written consent, except as required by law.
Termination
Either party may terminate a service agreement with the required notice period (as specified per service above). AfterWave reserves the right to immediately terminate any agreement — without refund — if the Client:
- Fails to make payment within the agreed terms
- Engages in abusive, threatening, or unlawful behaviour toward AfterWave staff
- Uses our services for illegal, fraudulent, or harmful purposes
- Breaches any material term of this agreement
Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms or our services will be subject to the jurisdiction of the South African courts.
We encourage Clients to first contact us directly to resolve any dispute informally before pursuing formal legal action.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
- Email: solutions@afterwavetechs.co.za
- Phone: 067 363 1448
- WhatsApp: 065 506 7797
- Address: 1862 Sun City A, Kwamhlanga 1022, South Africa